How a fixed-price quote works

Why not just quote over the phone?

Because a phone figure is a guess, and a guess has to protect the person making it. Operators who price blind either pad the number to cover surprises, or bid low to win the booking and "find" the surprises later: the access fee, the mattress levy, the tip-fee line item that appears once your garage is already half on their truck. Both games are paid for by you.

A fixed price works the opposite way. We look at the actual load, in the actual house, with the actual stairs, and put one figure on the whole job. You can say no to it, no harm done. If you say yes, that figure is the figure. Nothing about the day, a heavier wardrobe, a second trip, a queue at the transfer station, changes it.

What moves the figure, in words

No numbers here, but the levers are no secret:

• Volume is the big one: a van load, a half-truck, a full truck, two loads. It's why our planner talks in those units.
• The carry: a driveway load costs less effort than the same pile down three flights of below-road stairs, and the figure honestly reflects which house is yours.
• The streams: mattresses and e-waste travel to their own facilities; heavy dense material, soil, tiles, brick, weighs different to its size. Sorting is part of the job, not a surcharge that ambushes you.
• The sweep-through: a campaign job with a return visit is priced as what it is, one job in two acts, agreed as one figure.

What the walk-through looks like

Twenty minutes, usually. You point at everything that's going, including the things you're embarrassed about, especially those, and we look at the path from each pile to where the truck can legally stand. Then you get the figure, on the spot, in writing if you want it. It stands whether you book for tomorrow or next month.

The figure is fixed before we lift a thing. That's not a slogan, it's the sequence: price first, then work.

The fine print, which is short

The figure covers the job we walked through. If the pile genuinely grows between the look and the day, "while you're here, the shed too?", we'll happily price the addition the same way: openly, before it's touched. And if something in the load turns out to be a licensed-specialist stream, asbestos being the classic, we stop, say so, and point you to the right operator instead of pretending. The services page lists those exclusions plainly.

Book the twenty-minute look